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ServiceNow Training and Administration
High Demand · Enterprise Systems
4.8 out of 5 · 350+ student ratings

Service Now
Training Program

Learn to configure, customize, and administer the ServiceNow platform used by enterprises worldwide for IT service management.

  • Hands-on practice in a real ServiceNow developer instance
  • Covers ITSM modules, workflows, and platform administration
  • Prepares you for ServiceNow Certified System Administrator exam
WhatsApp Advisor
ServiceNow Training and Administration

Course Overview

Live instructor-led course with practical tasks, portfolio guidance and career support.

Duration
2 Months
Level
Beginner to Job-Ready
Format
Live Online + Recordings
Schedule
Weekend / Evening Batches
2Months
LiveMentor Support
15+Hands-on Labs
1-on-1Career Guidance
About this course

Practical training designed for real career outcomes

This course is for IT professionals looking to specialize in ServiceNow, the leading cloud platform for IT service management and workflow automation. You will learn platform navigation, incident and change management configuration, workflow automation, and basic scripting with the Now Platform. Graduates are prepared for ServiceNow administrator and developer roles.

Navigate and configure the ServiceNow platform and application menus
Set up and customize Incident, Problem, and Change Management modules
Build workflows and flows using Flow Designer
Create custom tables, forms, and business rules
Configure user roles, groups, and access controls
Write basic client scripts and server-side scripts using JavaScript
Skills You'll Build

Beyond the tools — the skills employers actually screen for

Technical knowledge gets you in the door; these are the skills that come up in every interview and every performance review after that.

Communication
Problem-Solving
Analytical Thinking
Time Management
Continuous Learning
System Administration
Network Configuration
Troubleshooting
Server Management
Security Hardening
Performance Monitoring
Meet Your Mentors

Learn from people who've done the job

Every mentor on this course has spent years doing this work inside real organizations, not just teaching about it.

HJ

Henrik Johansson

Systems & Network Mentor
14+ Years, IT Infrastructure

Fourteen years managing enterprise network and server environments. Henrik teaches troubleshooting as a structured process, so students can diagnose unfamiliar problems instead of memorizing fixes for familiar ones.

FA

Fatima Al-Sayed

Enterprise Systems Mentor
11+ Years, ERP & Platforms

Eleven years implementing enterprise platforms across ERP and service-management tools. Fatima focuses on the configuration and change-management realities that come with rolling out a system to an entire organization.

NP

Nadia Petrova

Cybersecurity Mentor
10+ Years, Security Operations

Ten years in security operations and incident response for financial-services organizations. Nadia teaches students to think like both defenders and attackers, since understanding one sharpens the other.

Student Outcomes

Reviews from students who took this course

I could tell the instructor had real scars from real projects — the war stories taught me more than the slides did.

KC
Kabir Chatterjee
ServiceNow Administrator · Leeds, UK
Learned from real-world context

I finished with a clear answer to the interview question "walk me through a project you built," and that changed everything.

OA
Obi Asante
ServiceNow Administrator · San Jose, CA
Strong interview talking points

The installment payment plan meant I didn't have to choose between rent and upskilling that month.

JG
Joaquin Guerrero
ServiceNow Administrator · Ottawa, Canada
Flexible payment made it possible

I went from "I think I understand this" to "I could explain this to someone else" by the final module.

JH
Joris Halvorsen
ServiceNow Administrator · Birmingham, UK
Deep, teachable understanding
Program Fee

Simple, transparent pricing

No hidden fees. Pay a small deposit to reserve your seat, then split the rest.

$800 $800

One-time program fee, or split into two payments below

$400
due at enrollment to reserve your seat
$400
remaining $400 due after 15 days

7-day money-back guarantee if the course isn't the right fit

Job Assistance Interview Preparation Resume & Profile Building Placement Support
Curriculum

What you will study

Each module is structured to move from concept to practice so students can understand the topic and apply it in a real workflow.

01

ServiceNow Platform Basics

  • Platform architecture and navigation
  • Tables, forms, and lists
  • User administration and roles
  • Update sets basics
02

ITSM Core Modules

  • Incident management configuration
  • Problem and change management
  • Service catalog and request management
  • SLAs and notifications
03

Platform Customization

  • Business rules and client scripts
  • UI policies and UI actions
  • Access control lists (ACLs)
  • Reports and dashboards
04

Workflow Automation and Capstone

  • Flow Designer fundamentals
  • Integration basics with REST APIs
  • Scripting with Glide APIs
  • Capstone: build a custom ITSM workflow
Hands-on learning

Projects and practical outcomes

The course includes practical exercises and project work so learners can show proof of skills, not only course completion.

Configure a complete incident management workflow with SLAs and notifications

Create a polished deliverable that can be discussed in interviews, freelancing proposals, or portfolio reviews.

Build a custom service catalog item with an automated approval workflow

Create a polished deliverable that can be discussed in interviews, freelancing proposals, or portfolio reviews.

Create a custom application table with business rules and a reporting dashboard

Create a polished deliverable that can be discussed in interviews, freelancing proposals, or portfolio reviews.

Career roles this course can support

ServiceNow Administrator ServiceNow Developer ITSM Consultant Business Systems Analyst IT Service Management Specialist
Questions

Frequently asked questions

Do I need coding experience to learn ServiceNow?

Basic JavaScript is introduced as part of the course; no prior coding experience is required to get started with platform administration.

Will I get access to a ServiceNow instance for practice?

Yes, you will practice hands-on using a personal developer instance provided free by ServiceNow for training purposes.

Is ServiceNow certification covered in this course?

The curriculum aligns with the Certified System Administrator exam objectives, and mentors provide guidance on certification preparation.

Do I need IT service management background to learn ServiceNow?

No prior ServiceNow or ITSM experience is required; we introduce the platform's core modules like Incident, Problem, and Change Management from scratch before moving into configuration and scripting. Both IT support professionals and newcomers to the platform can start comfortably.

How are ServiceNow classes scheduled?

Classes are held live online with hands-on practice inside a ServiceNow instance, and recordings of every session are made available afterward. We offer weekday and weekend batches so students in the US, UK, Canada, and Ireland can attend at convenient times.

What certification and career outcomes come from this course?

The training maps to the ServiceNow Certified System Administrator exam and prepares you for roles such as ServiceNow Administrator, ServiceNow Developer, or ITSM Consultant. ServiceNow specialists are in high demand and often command strong salaries given the platform's widespread enterprise adoption.

What if the course is not a good fit, and can I split payments?

Our 7-day money-back guarantee lets you request a refund early on if needed. Fees can be paid via card, PayPal, or bank transfer, with installment plans available, and after the course you can continue reaching our team via WhatsApp or email for support.

Enroll now

Start Service Now

Submit your details and the Checkmate IT Tech advisor team can contact you with batch timing and fee details.

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